vip21's Privacy Policy

Intro. Introduction

vip21 ("we", "us" or "the platform") provides a trusted online casino and betting service for users in Bangladesh. Protecting your privacy is one of our highest priorities. This Privacy Policy ("Policy") describes what information we collect when you visit the vip21 website at https://vip21.cam or use our services, how we use and protect that information, and what rights you have.

This Policy applies together with our Terms and Conditions. By continuing to use vip21's services, you are considered to have consented to this Privacy Policy. If you have any questions, please contact us at [email protected].

Last updated: January 2026

1. What Information We Collect

Various types of information are collected when you register and use vip21. This information can be divided into two main categories:

1.1 Information You Provide Directly

When you create an account, complete identity verification (KYC), or contact our support team, the following information may be collected:

• Full name, date of birth, and national ID / passport details
• Email address and mobile number
• Home address and postal code
• Financial transaction details: bKash, Nagad, Rocket, Upay, or bank account information
• Messages and conversation history submitted via live chat or email

1.2 Automatically Collected Information

When you browse our platform, the following information may be collected automatically:

• IP address, device type, and operating system
• Browser type, language settings, and time zone (Bangladesh Standard Time, UTC+6)
• Pages visited, links clicked, and session duration
• Data obtained from cookies and similar tracking technologies
• Gaming activity: bet history, win/loss records, and transaction logs

2. Purpose of Using Your Information

vip21 uses collected information only for specific and legitimate purposes. We never sell your information to third parties. Information is used for the following:

• Account management: Verifying registration, login security, and updating account settings.
• Financial transactions: Processing deposits and withdrawals, ensuring a minimum of ৳500 per deposit and withdrawal.
• Identity verification (KYC): Preventing fraud and complying with anti-money laundering laws.
• Customer support: Resolving your issues via 24/7 live chat and email.
• Service improvement: Analysing platform performance and developing new features.
• Responsible gaming: Identifying unusual gaming behaviour and providing assistance.
• Legitimate marketing: Sending relevant offers and bonus notifications with your consent.
• Safety and security: Preventing unauthorised access and fraudulent activity.

3. Cookies and Tracking Technologies

vip21 uses cookies and similar technologies to improve service quality. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential cookies: Required for the platform's core functionality — login sessions, security tokens.
• Functional cookies: Help remember your language preferences and personalised settings.
• Analytics cookies: Used to collect traffic statistics and improve the service.

3.2 Cookie Controls

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may affect some platform functionality.

4. Sharing Information with Third Parties

vip21 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment providers: Information required to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These providers follow their own independent privacy policies.
• Service providers: Trusted partner organisations for IT infrastructure, cybersecurity, and customer support services.
• Legal obligations: Disclosing information in compliance with applicable laws in Bangladesh, court orders, or regulatory authority directives.
• Fraud prevention: Cooperating with relevant authorities to investigate security breaches or illegal activity.
• Business restructuring: In the case of a merger, acquisition, or asset transfer, where the new entity will follow the same privacy policy.

Before sharing information with any third party, we ensure they comply with appropriate data protection standards.

5. Data Security Measures

vip21 uses industry-standard technologies and processes to protect your personal information:

• SSL encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
• Firewall protection: Advanced firewall systems prevent unauthorised access.
• Two-factor authentication: An additional layer of security for account login.
• Regular security audits: Routine vulnerability assessments conducted by third-party experts.
• Data minimisation: Only necessary information is collected and stored.
• Staff training: Regular data protection training and awareness programmes for employees.

While we ensure the highest level of security, data transmission over the internet is not entirely risk-free. We therefore ask that you keep your password confidential and notify us immediately if you notice any suspicious activity.

6. Data Retention Period

vip21 retains your personal information only for as long as necessary. The following policy applies:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, necessary information may be retained for a specified period in accordance with legal obligations.
• Financial records: Transaction records are retained in compliance with applicable financial regulations in Bangladesh.
• Log data: Security logs are retained for a limited period and then securely deleted.

Once the defined retention period ends, your information is securely deleted or anonymised.

7. Your Rights and Controls

As a vip21 user, you have the following rights over your own information:

7.1 Right to Access Your Information

You can request at any time to know what information we hold about you. We will provide a summary within a reasonable timeframe.

7.2 Right to Correct Your Information

If any of your information is incorrect or outdated, you can correct it through your account settings or via the support team.

7.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional messages, let us know at [email protected] or unsubscribe from your account settings.

7.5 Right to Data Portability

Contact us to receive a copy of your own data in a structured format.

To exercise any of the rights above, email [email protected] or reach us via our 24/7 live chat.

8. Protection of Minors

vip21's services are intended only for individuals aged 21 or older. We do not knowingly collect any information from minors.

• An age verification process is carried out at the time of registration.
• If we become aware that a minor has registered, that account will be closed immediately and the associated information will be deleted.
• If a parent or guardian believes their child has created an account, please notify us at [email protected].

9. International Data Transfers

Some of vip21's technology partners use servers located in various countries around the world. Whenever information is transferred outside Bangladesh, we ensure that:

• The receiving organisation complies with appropriate data protection standards.
• SSL/TLS encryption is used during data transfer.
• Contractual data protection measures are in place.

10. Notice of Policy Changes

vip21 may update this Privacy Policy from time to time. When changes are made:

• The "Last updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• If you continue to use the platform after the changes, you will be considered to have consented to the new policy.
• If you do not agree to the changes, you have the right to close your account and request that your information be deleted.

We recommend visiting this page regularly.

11. Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We handle all requests as promptly as possible.

12. Related Policies & Information

Please read the pages below for full details on your rights and our services:

• Terms & Conditions — Complete terms for using our services.
• Responsible Gaming — Safe gaming practices and self-help tools.
• FAQ — Answers to common questions.
• About Us — Learn about vip21.